Refund policy

If for any reason you are not 100% satisfied with your purchase we are here to help you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • Items must be in the same condition that you received it, unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.  
  • Original tags (if applicable) must be attached & intact.
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
  • You’ll also need the receipt or proof of purchase.

To start a return, you can contact us here. Please note that returns will need to be sent to the following address:

Nice Things Shop, 2 Vas. Georgiou st, Argos - Argolida, Greece, 21232, Tel: 00302751063545

 You can make a return:

  • For an exchange: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • For store credit: you can have a store credit valid for 4 months.
  • For a refund: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us here.

Greece:

First return is free of charge via Elta Courier Service. You can contact us here. Second return is charged €5,00.

International orders:

Send us a mail requesting a return. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, then send back the items you wish to return. You need to enclose the receipt, use a trackable, post service of your choice and pay for the safe return of the parcel to us. Returns- shipping cost, or any extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations are the responsibility of the customer and will not be refunded by us. We are not responsible for any loss.

Returns will need to be sent to the following address:

Nice Things Shop, 2 Vas. Georgiou st, Argos - Argolida, Greece, 21232, Tel: 00302751063545

Then send us an mail  with your name, tracking number and post service you are using.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at info@nicethingsshop.com.